Refund Policy of StoneCliff
Thank you for your purchase from StoneCliff. We value your satisfaction and offer a straightforward refund policy for our customers. This policy applies to all purchases made online at our website, stonecliff.sbs.
Cancellation Policy
You may cancel your order within 1 hour of placing it without any charge. For cancellations beyond this timeframe, please contact our support team at +44 20 7946 0958.
Refund Eligibility
Mistakes happen, and we’re here to make things right. If you receive an incorrect or unsatisfactory item, please notify us within 24 hours of receiving your order. To be eligible for a refund, make sure that:
- The item is in the same condition that you received it.
- The item has not been consumed or tampered with.
How to Request a Refund
To request a refund, you must get in touch with our customer service within the aforementioned 24-hour window. Provide a detailed description of the issue and attach photographic evidence if possible. You can reach our support team via our phone number: +44 20 7946 0958.
Refund Process
Once your refund request is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. Please note that it may take some time for your bank or credit card company to process the refund as well.
Non-refundable items
Due to the nature of our products, certain items cannot be refunded, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Custom orders
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please call our customer service at +44 20 7946 0958.
Shipping Returns
To return your product, you should mail your product to: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at the following number: +44 20 7946 0958.
Last Updated: April 1, 2023